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Drive sales and reduce costs with automation
Delivering instant, reliable customer support without the need for a dedicated team
AI powered Customer Support for wineries
Where is my order?
My bottle was broken when it arrived
I want to make changes to my wine club shipments
I'd like to schedule a visit to the winery, ... can I bring my kids, my dog?
I will be not at home, can I reschedule the delivery date?
Backed by Stanford talent – our co-founder brings fresh AI-driven insights to wineries
Pavel B.
World-class engineering – CTO, ex-Mercedes-Benz Group, builds scalable AI solutions
Andrew P.
Awarded Top Manager of 2022 for innovation in the restaurant industry; Member of the Russian Sommelier Association
Eugene B.
Our Founders
Backed by a Team from Stanford & Industry Leaders — redefining how the Wine Industry works
At WineSpot, we believe wineries shouldn’t have to choose between great customer service and profitability
Eugene B, CEO & Founder of WineSpot
Delight your visitors with real-time interactions
Delight customers with instant 24/7 responses via a customizable live chat and reduce support ticket volume by 60%. Less work for your team, more satisfaction for your clients
live Chat
automated inbox
Say goodbye
to your email backlog
WineSpot AI saves you up to 4 hours a day by prioritizing voicemail messages and replying to support emails quickly and efficiently
Quality assurance:
Every response is carefully reviewed to ensure accuracy and relevance
Tailored to the specific needs of wineries
Empathetic,
human-like tone:
human-like tone:
Improved customer satisfaction through personalized interactions
Higher CSAT scores:
Issues are resolved in under a minute, enhancing efficiency
Faster resolutions:
Seamless, omnichannel support and fast resolution
Instantly create an omnichannel support center to handle frequently asked questions across all your customer communication channels—email, website chat, or voice mail
Inbox and Help Center
Integrations
Enable order tracking through seamless integrations
Enable order tracking through seamless integrations
Colors
Customize the chat with your brand colors
Customize the chat with your brand colors
Help Center
Customize help center with FAQ
Customize help center with FAQ
Logo
Your logo on the chat’s main screen
Your logo on the chat’s main screen
Talk to AI agent
AI agent will answer any other questions
AI agent will answer any other questions
Industry-Specific AI tailored for wineries
WineSpot AI is designed specifically for wineries, with the ability to run fully autonomously and handle up to 60% of customer support requests — unlike generic platforms built for existing support teams
WineSpot Solutions
Industry challenges
Limited budget for a dedicated support team
Everyone pitches in, causing inefficiencies
Time-consuming manual tasks
Repetitive inquiries waste valuable time
Long response times
Customers get frustrated waiting for replies
Miscommunication
Multiple people answering without consistency
Affordable Alternative to Hiring
Eliminate the need for a full-time customer support representative
Omnichannel Communication
AI brings all customer interactions (email, web chat, voicemail) into one place while efficiently resolving inquiries
Instant AI-Powered Replies
Reduce response times by automating 60% customer FAQs and inquiries
Seamless Integration
AI learns from the winery’s website and documentation, integrating with existing IT tools to ensure smooth communication and accurate resolutions
Solutions designed
to fit your business
Our AI-driven solutions seamlessly integrate with your business, automating inquiries, order tracking, and support — so you can spend less time answering emails or chats and more time crafting exceptional wine
Designed with the understanding that wineries often lack dedicated support staff, it runs fully autonomously — saving your team over 65% of the time spent on customer support
Team
Let the AI agent seamlessly interact with your IT tools to reduce your team’s workload—allowing customers to manage orders, skip Wine Club shipments, and update addresses themselves
Systems
Engage and support your customers across email, website chat, and voicemail—wherever they are
Channels
Provide solutions in under a minute with fast, accurate communication in 90 languages
Languages
Designed with the understanding that wineries often lack dedicated support staff, it runs fully autonomously — saving your team over 65% of the time spent on customer support
Team
Let the AI agent seamlessly interact with your IT tools to reduce your team’s workload—allowing customers to manage orders, skip Wine Club shipments, and update addresses themselves
Systems
Channels
Engage and support your customers across email, website chat, and voicemail—wherever they are
Provide solutions in under a minute with fast, accurate communication in 90 languages
Languages
Let’s get in touch
Discover how Winespot AI can save you time, reduce costs, and deliver exceptional customer experiences
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